SmallBizGenius Analysis
Myntra reviews reveal significant issues with order fulfillment, customer service, and product quality, leading to widespread customer dissatisfaction. While some long-term users recall positive experiences, recent reviews paint a concerning picture of declining service standards.
Category Breakdown
Scores based on analysis of 280 recent reviews
Delivery Issues
2.0/10Numerous reviewers report problems with Myntra's delivery service, including delayed deliveries, non-deliveries, and orders marked as delivered without actual receipt. Many customers state they never received their orders, while others describe rude delivery personnel, exemplified by one reviewer stating the delivery person "didn’t even wait for me to open the door n he left with my order undelivered."
42 reviews mention thisCustomer Service
2.5/10A significant number of reviewers express dissatisfaction with Myntra's customer service, describing it as unhelpful, unresponsive, and even rude. Customers report difficulty resolving issues, obtaining refunds, and receiving accurate information, with one reviewer stating, "Worst customer support from Executive to Manager all are their to say No we can't do anything for you we have no authority."
38 reviews mention thisReturns and Refunds
2.0/10Many reviewers complain about difficulties with Myntra's return and refund processes, including denied return requests, delayed refunds, and lack of communication. Customers report frustration with the company's refusal to accept returns even for wrong or defective items, as one reviewer noted, "They are even denying return pickup stating right product has been delivered which was confirmed with delivery executive."
30 reviews mention thisProduct Quality
3.0/10Several reviewers report receiving wrong, substandard, or even fake products from Myntra. Customers express disappointment with the quality of items received compared to expectations, with one reviewer stating, "Myntra is cheating its customers, by providing wrong and substandard items."
25 reviews mention thisOrder Cancellations
2.0/10Multiple reviewers report that Myntra cancels their orders, often without explanation or proper notice. This is particularly frustrating when orders are cancelled close to the expected delivery date, as one reviewer stated, "Myntra consistently fails to ship products on time, but the worst part is their system automatically cancelling orders."
15 reviews mention thisPros & Cons
What Customers Love
"To my view, they have variety good collection"
"Although it got returned and refund was processed smoothly."
"Excellent quality products in affordable price range."
Common Complaints
"My order 1315750-0868889-6182103 was never delivered but was marked delivered without OTP verification or society entry."
"Worst customer support from Executive to Manager all are their to say No we can't do anything for you we have no authority."
"Myntra is cheating its customers, by providing wrong and substandard items. They are even denying return pickup stating right product has been delivered which was confirmed with delivery executive."
"Wrong product delivered. I placed a complaint and return of the product. The delivery partner picked up and now receiving the message that it will not be picked up."
"Don't bother ordering. Myntra consistently fails to ship products on time, but the worst part is their system automatically cancelling orders."
Common Questions About Myntra
Answers derived from customer review patterns
Is Myntra legit and trustworthy?
Based on the analyzed reviews, Myntra's trustworthiness is questionable. A significant number of customers report issues with order fulfillment, product quality, and customer service, indicating a potential risk when ordering from this platform. Many reviewers describe experiences of receiving wrong or damaged products, facing difficulties in obtaining refunds, and encountering unhelpful customer support. While some long-term users recall positive experiences, the overwhelming negative sentiment raises concerns about Myntra's current reliability.
Based on 45 reviewsDoes Myntra have good customer service?
The majority of recent reviews suggest that Myntra's customer service is inadequate. Customers frequently complain about unhelpful and unresponsive representatives who are unable to resolve issues effectively. Many reviewers report difficulties in obtaining refunds, processing returns, and receiving accurate information about their orders. The lack of accountability and the inability to escalate concerns to higher authorities further contribute to the negative perception of Myntra's customer service.
Based on 38 reviewsIs Myntra worth it for small business?
Given the prevalent negative feedback regarding order fulfillment, product quality, and customer service, Myntra may not be a reliable choice for small businesses. The risk of receiving incorrect or substandard products, coupled with the potential for delivery delays and difficulties in obtaining refunds, could negatively impact a small business's operations and reputation. While Myntra offers a wide variety of products, the potential downsides outweigh the benefits for businesses that require consistent and reliable service.
Based on 30 reviewsWhat is Myntra's return policy like?
Based on customer reviews, Myntra's return policy appears to be problematic and inconsistently applied. Many reviewers report difficulties in initiating returns, even for wrong or defective items. Customers describe instances of denied return requests, delayed pickups, and lack of communication regarding the status of their returns. The company's alleged practice of claiming that the "right product has been delivered" even when it hasn't further complicates the return process.
Based on 28 reviewsLooking for Something Different?
Compare Myntra against 522 similar lifestyle & perks options.
View Alternatives